Have questions not addressed here?  Feel free to contact us.

FAQs

1. How do I register?

2. How do I change / reset my password?

 

How do I register?

 

Step 1: Download the app from Google Play or the App Store

Step 2: Open the app and tap ‘Create a Profile’
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Step 3: Accept the Terms of Use

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Step 4: Fill in your Registration information and tap ‘Submit’

 

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Step 5: Check your email (or spam filter!) for a confirmation email and link.  Make sure to click on the confirmation email link or you will be unable to login.

Step 6:  Success! You can now login and begin using the app.  (If that didn’t work, feel free to reach out to us at ContactUs@mood-trek.com we are here to help.)

 

How do I change / reset my password?

 

Step 1: Open the app and tap ‘I forgot my password or I have a temporary PIN’

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Step 2: Tap ‘Request PIN’.

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Step 3: Enter the email address associated with your account

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Step 4: Navigate to your email account and get the PIN that was sent to your account.

Step 5: Enter your temporary PIN on the password change page.

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Step 6: Enter your Date of Birth, New Password, and tap the ‘Submit’ button.

Step 7: Success! Your password has now been updated.